About Us

Our mission is to build an insurance clientele that is so completely satisfied with our level of service, knowledge, advice and integrity that they gladly refer us to those they care about most.   At the Andrews Agency, we believe every client has a part in our success and we treat them accordingly. As a small, local agency, we cannot commit millions of dollars to advertising in order to get and retain customers. What we can do is our very best for every client, large or small, every day. We’ve found that not only has that philosophy helped us be a successful insurance agency, it is also the way we like to do business.

Meet our Team


Richard Andrews


Rich Andrews has worked in the insurance industry for over twenty-five years. He started the Andrews Agency as an independent insurance agency in 1997 to offer the best possible combination of insurance coverages and pricing to his clients. Whether your insurance needs are Personal or Commercial, Life insurance or Property and Casualty, Rich has the experience and knowledge to help you make the right choices. More importantly, as the owner of the agency he views the protection and satisfaction of his clients as not only his profession, but a personal responsibility.

Rich lives outside his hometown of Lowville, New York with his wife Lorian and their three children Duncan, Adele and Deane. Together, they enjoy working and playing outdoors, time at Pleasant Lake, classic cars and their draft horses.


Lisa Soler

Account Manager/Commercial Lines Manager

Lisa began her career in the insurance industry in 1998. She came to the Andrews agency in March of 2011 and holds both her Agents and Brokers Licenses. Lisa specializes in commercial lines production and customer service, however, sells and services both personal and commercial accounts. Lisa is currently pursuing her Life and Health License in order to better serve our clients. She loves the insurance industry and continues to find ways to grow in her career.

Lisa is a lifelong resident of Cortland. She lives with her husband Jeffrey and her son Justin who is a full time student at RIT in Rochester. She enjoys travel, reading, crocheting, camping, soccer and spending time with friends and family.


Jackie Tyrell

Agency Operations Manager

Jackie has been in the insurance industry for over 25 years. She started her career as a CSR and eventually obtained her Brokers License. Jackie joined the Andrews Agency in 2005 as a Broker and in 2018, she decided to redirect her knowledge and expertise of the industry into the Agency Operations Manager position. A true asset to the Agency, Jackie continues to sell and service all lines of insurance as well as oversees the daily operations of the main office.

Jackie lives in Genoa where she enjoys going for walks and working outdoors. Her favorite hobby is spending time with her grandchildren.

Allison Reid

Account Manager

Allison joined Andrews Agency in February of 2020 and received her Broker’s License in June of 2020. She is enjoying the insurance world and all there is to learn, including the different daily interactions and scenarios with our customers.

She lives out in the country in Trumansburg, NY with her husband Ron, daughter Aubriella, and is expecting a baby boy in October of 2020. She also shares her home and land with 4 cats and 3 goats. In her spare time she enjoys swimming in her pond, spending time with family, and crafting.