About Us

Our mission is to build an insurance clientele that is so completely satisfied with our level of service, knowledge, advice and integrity that they gladly refer us to those they care about most.   At the Andrews Agency, we believe every client has a part in our success and we treat them accordingly. As a small, local agency, we cannot commit millions of dollars to advertising in order to get and retain customers. What we can do is our very best for every client, large or small, every day. We’ve found that not only has that philosophy helped us be a successful insurance agency, it is also the way we like to do business.

Meet our Team

Richard Andrews

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Owner

Rich Andrews has worked in the insurance industry for over 30 years. He started the Andrews Agency as an independent insurance agency in 1997 to offer the best possible combination of insurance coverages and pricing to his clients. Whether your insurance needs are Personal or Commercial, Life insurance or Property and Casualty, Rich has the experience and knowledge to help you make the right choices. More importantly, as the owner of the agency he views the protection and satisfaction of his clients as not only his profession, but a personal responsibility.

Rich lives outside his hometown of Lowville, New York with his wife Lorian and their three children Duncan, Adele and Deane. Together, they enjoy working and playing outdoors, time at Pleasant Lake, classic cars and their draft horses.

Lisa Soler

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Commercial Lines Manager

Lisa began her career in the insurance industry in 1998. She came to the Andrews Agency in March of 2011 and has grown to love both her work family and the Ithaca community.  Lisa holds both her Agents and Brokers Licenses as well as her NYS Notary License. She specializes in commercial lines production and customer service, however, sells and services both personal and commercial accounts. She loves the insurance industry and continues to find ways to grow in her career.  Her customers are the reason for her passion for the industry.

Lisa is a lifelong resident of Cortland and has served on several area boards.  She is currently active as an officer on the 1890 House Museum Board of Trustees.  She resides with her husband Jeffrey.  Together they share one son, Justin, who is a senior at Rochester Institute of Technology in the Computer Engineering Program. She enjoys travel, reading, crocheting, camping, soccer and spending time with friends and family.

Jackie Tyrell

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Agency Operations Manager

Jackie has been in the insurance industry for over 32 years. She started her career as a CSR and eventually obtained her Brokers License. Jackie joined the Andrews Agency in 2005 as a Broker and in 2018, she decided to redirect her knowledge and expertise of the industry into the Agency Operations Manager position. A true asset to the Agency, Jackie continues to sell and service all lines of insurance as well as oversees the daily operations of the main office.

Jackie lives in Genoa where she enjoys going for walks and working outdoors. Her favorite hobby is spending time with her grandchildren.

Phillip Esparza

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Personal Lines Manager

Phil began his insurance career in 2008 at a local independent agency.  In 2010, he obtained his Property and Casualty, Life, Accidental & Health Licenses.  Phil believes in providing excellent customer service to his clients and provides families and individuals with the type of advice they need to protect their financial futures in the complex world we live in. 

 

Phil, his wife Kayla, and son Westin, resides in the Village of Groton.  He currently is a member on the Village of Groton Planning Board.  His wife Kayla is a member on the Village of Groton Youth Commission Board and teaches at Groton Elementary.  Phil enjoys spending time outdoors, traveling and making memories with his family.

Melissa Thompson

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Account Manager

Melissa began her insurance career in 2016 with her Property and Casualty License in both Personal and Commercial Lines.  Recently, she added her Life License.  After working at several local agencies, Melissa is very happy to return to the Andrews Agency for a more career driven atmosphere.

Melissa lives in Spencer, New York where she can be close to her father.  In Melissa's words:  "I have a small needy dog who runs around in a wheelchair, over 75 houseplants and a wonderful boyfriend who makes me go camping more than any human should."  She enjoys kayaking, painting, crafting and baking.

Joshua Reinarts

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Account Manager

Josh joined the Andrews Agency in May.  Josh came from an Ithaca based technology company primarily focused on software development for hospitals and universities, where he worked under the sales contract department.  Josh's passion for service and client focused care drew him to the insurance industry.  Josh recently obtained his Property and Casualty License.

Josh graduated from Ashland University with a bachelor's degree in History and Political Science.  He lives in Cortland where he can often be found at the bowling alley.